Policies

Terms & Conditions

 

 

 

Privacy

At Annafashionparadise.com, we are committed to protecting your privacy both as a customer, and as a person. We frequently shop online ourselves and have the same concerns about submitting personal information as most online shoppers. We also have a strong aversion to junk mail in any incarnation. That is why we NEVER give out a customer’s personal information to any third party organization. The information you provide is used solely to enhance your experience while you are visiting our site and to continually update and improve it.

Security

We take security very seriously. Payments are handled using industry-standard SSL encryption. We never share your personal information with anyone and we do not engage in bulk email practices.

We also take credit card fraud very seriously. When we receive an order, our address verification software matches the credit card number to the name, complete address and zip code of the cardholder. If there is any discrepancy the card is not charged and the customer is notified to resolve the situation.

You can rest assured that not only are we committed to preventing credit card fraud and protecting information you submit while shopping with us, but we also do everything in our power to prevent the attempted use of stolen credit cards on our site

Payment Policy

  • Paypal at https://www.paypal.me/AnnaLifson
  • Money Order
  • Personal Check to Anna Lifson
  • Credit card transaction are handled securely by Paypal, one of leading credit card processing companies, using industry standard SSL encryption. Your credit card information is never stored or transmitted over the internet unencrypted. Please allow up to 7 days for personal checks to clear.

Shipping

  • All items are shipped from Chicago, IL unless otherwise noted.
  • Processing time
  • The time I need to prepare an order for shipping varies. For details, see individual items.
  • Chiffon, pashmina, and silk scarves are in-stock. Hand Embroidered paintings are also in-stock. All custom hand-embroidered dresses, blouses and scarves are ordered to be made.
  • Free shipping in the US.
  • All International orders are shipped by Air Mail. International shipments can be delayed by customs due to circumstances beyond our control. We upgrade all orders to Hawaii, Alaska and APO/FPO addresses to US Priority Mail. We inspect every item before shipping and package orders very carefully to ensure your item will arrive in perfect condition.
Estimated processing and shipping time
  • Silk Hand Embroidered Needle Paintings, Silk Hand Embroidered Scarf and apparels, and Hand Embroidered Napkins:
    • North America: 4-8 weeks. It depends on how large a needle painting is and how much detail in it.
    • Europe: 5-8 weeks
  • 3D printed Scarves
    • North America and within the United States: 15 days
    • Europe: 4-6 weeks
  • I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose
  • Customs and import taxes
  • Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
  • Free shipping and no return and no refund.

 

 

Promotions

5% discount for whole year. Free shipping. We install hand embroidery needle arts for customers in Chicago free.
  1. Orders from $80 – $100, will have 1 free handmade greeting cards
  2. Order from $150 – $1,000, will have one free chiffon scarf and 1 free handmade greeting cards
  3. Orders from $1,000 to $10,000, will have one free hand embroidered scarf and one free handmade greeting card
  4. Orders over $10,000, will have one free hand embroidered blouse and one free handmade greeting card.

 

How to Order

Many of our silk hand embroidered needle paintings are not posted on our website yet. If you want to order one, please visit our Facebook page in order to choose one of them.

 

Returns & exchanges

  • Return Policy
    Your Satisfaction is Guaranteed or Your Money Back.In the very unlikely event your order does not arrive in perfect condition we will send you a replacement at no cost. If you are dissatisfied for any reason please return your artwork within seven days for a full refund of the purchase price (excluding shipping).To return an item you must first contact us by phone or by email and we will issue you an RMA number. You must contact us within seven days of receiving your order. Returns must then be shipped back to us within seven days of receiving your RMA number.
    Shipping charges for returns are paid by the customer.
  • Returns must be packed carefully and returned in original condition. We do not accept returns for rush orders or damaged products by the customer.

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  • Refund: We do not accept refund. But we accept exchanges and store credits

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Wholesale

We offer very competitive prices for wholesale orders. We also offer special discounts for fundraisers. Please contact us for more information.

  • Cancellation : We accept a cancellation within 5 days while Paypal verify your card or our bank clears your check.
  • ExchangesWe accept exchanges on any non-hand-embroidered item of your bought item is still in the original condition.

Frequently asked questions
  • Custom and personalized orders
  • Please allow me to ship your order within 5-6 weeks. If you order a custom item and need it to be shipped in express, you have to accept the high cost
  • Wholesale availability
  • Accept a wholesale request. Please contact me at my Facebook page.
  • Gifts
    Let us know if your purchase is intended as a gift. We include a written copy of our return policy in the shipment. The recipient can exchange it if they wish.

EVENT REFUND POLICY

Cancellation Policy

Cancellations must be received in  writing (via email) in advance of the event. The following cancellations charges apply

  • 6+ weeks notice: Full refund
  • 5-6 weeks notice: 50% refund
  • 4-5 weeks notice: 20% refund
  • 0-4 weeks notice: No refund
  • Failure to attend: No refund

 

Our Standard Measurements

For all custom hand embroidered blouses and dresses, please inbox me your answers to questions as below

Measurements for Custom Hand Embroidered Blouse

  • Around your neck?
  • Blouse length (measure behind your back from the bottom of your neck to your favorite length)
  • Sleeve length
  • Underarm
  • Shoulders
  • From your shoulder to your smallest waist
  • Smallest waist
  • Hip
  • Bust
  • Wrist
  • Bottom width
  • Fabric color?
  • What flower? Flower color?

Measurements for Custom Hand Embroidered Dress

  • Around your neck?
  • Dress length (measure behind your back from the bottom of your neck to your favorite length)
  • Sleeve length
  • Underarm
  • Shoulders
  • From your shoulder to your smallest waist
  • Smallest waist
  • Hip
  • Bust
  • Wrist

 

How to Maintain Silk Fabric

 

 

 

 

 

 

 

 

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